Raffles The Palm Dubai is awarded British Airways Holidays Customer Excellence Award
- HC Editor
- Apr 13
- 2 min read
Raffles The Palm Dubai is the recipient of a British Airways Holidays Customer Excellence Award. The hotel has been recognised for its excellent customer service and outstanding practices in hospitality, ensuring every detail is perfect and often exceeding guest expectations when it's mattered the most.
British Airways' prestigious accolade has recognised Raffles The Palm Dubai with its esteemed Customer Excellence Award.
"Since the opening of Raffles The Palm Dubai in 2021, British Airways Holidays has been a steadfast supporter of the exceptional service and legacy that the Raffles brand offers to its guests. This enduring partnership continues to flourish year on year, with our shared commitment to delivering the legendary Raffles standard of service. As a result, the hotel has firmly established itself as the number one destination for the British market, with British Airways Holidays guests consistently seeking unparalleled luxury in this exclusive locale." Commented Zeynep Peker, Area Commercial Director.
The annual award which has been running since 2016, is presented every year to top-rated hotels, based entirely on the feedback received from British Airways Holiday customers.
Raffles The Palm Dubai stands as one of the most iconic hotels on Palm Jumeirah, embodying unparalleled luxury since its opening in 2021. With its striking Ottoman-inspired architecture and opulent pink façade, the 369-room resort has become a symbol of refined elegance on Dubai’s world-famous island.
Overlooking the Palm and dazzling Arabian Gulf, Raffles the Palm Dubai is a visual masterpiece, featuring more than 70,000 pieces of handcrafted Italian furniture, 6,000 Venetian chandeliers, and a remarkable art collection.
Renowned for its signature 24/7 Butler Service, the hotel offers an exceptional range of amenities, including six unique food and beverage outlets, such as Italian restaurant Piatti by the Beach or Matagi the modern Japanese restaurant or The Raffles Club lounge, which British guests love to frequent when staying at the hotel. Guests can indulge at the lavish Cinq Mondes Spa, which houses 23 treatment rooms, two private spa suites, and one of the city’s largest indoor pools.
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